HOW TO ORDER
To place an order, you can you can buy directly from our online boutique and make your payment by credit or debit card at checkout. A delivery charge will be added to your order prior to checkout.
Upon checkout, payment can be made using your Paypal account. We also accept all major credit and debit cards, including the following payment methods, which are processed via PayPal:
Construction on your garment(s) will only begin once payment clears. Please bear this in mind if you are paying for your order with Paypal e-checks, as they take 7-9 business days to clear.
As our lingerie is all made to order (unless otherwise stated), please allow up to 7 days after your payment clears for your goods to be dispatched. Orders of multiple items may take a little longer than this to dispatch.
Should you change your mind about the order you have placed, please contact us within 24 hours of submitting your order (including weekends and public holidays). No cancellations may be made after this time.
This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).
DISPATCH AND DELIVERY
A delivery charge will be added to your order total prior to checkout. Our standard delivery charges are as follows:
UK Mainland £3.00 for one item, + £0.50 for each additional item
Rest of World £5.00 for one item, + £1.00 for each additional item
All UK are sent via 1st class recorded post and will need to be signed for upon arrival.
International orders are shipped by regular Airmail as standard, which does not include tracking. If you would prefer to track the progress of your order once it's posted, please contact us to upgrade your shipping as an additional fee of £4.00 will apply.
We are not responsible for any lost or damaged packages once they are posted.
As our lingerie is all made to order (unless otherwise stated), we aim to dispatch all items about up to 7 days after your payment clears although orders of multiple items may take a little longer. If you would like an item dispatched sooner than this, please let us know prior to placing your order, and we will try our best to fulfil your wishes.
After your order has been dispatched, please allow
1-3 business days for delivery within the UK.
3-5 business days for delivery within Europe.
5-10 business days for international delivery.
Please be aware that packages to some countries may be delayed in customs, and may be subject to import duties and taxes, which are levied once a shipment reaches your country.
REFUNDS AND EXCHANGES
Please contact us in advance if you intend to return any item you have bought from Love Baby Grand.
For hygiene reasons, we do not accept returns on briefs. We also do not offer refunds on bespoke or custom made garments, or on any of our pasties and nipple covers. As our lingerie should be hand washed, we do not accept returns on machine washed items. If, however, you are unhappy with your purchase, please contact us and we will see what we can do to remedy the situation.
For all other garments, we provide a full refund or exchange, provided that the items are returned within 10 days of receipt of the order, unworn, unwashed, with all labels intact and in their original condition.
Please note that all refunds will be exclusive of postage costs, except in the unlikely event that you have received faulty goods.
Please return your items by a recorded delivery method, and retain proof of postage, as we will not be held responsible for goods lost in transit.
We want to make sure that any item you order from the Love Baby Grand collection fits you perfectly. If you have any questions regarding our sizing, please contact us with your query.
Most items from our range are available in sizes small to large, however we occasionally produce garments in other sizes. Please refer to the size information below as guidance when choosing garments from our website.
Extra Small= approximately UK bra size 30A-32A
Small= approximately UK bra size 32B-32C
Medium= approximately UK bra size 34B-34C
Large= approximately UK bra size 36B-36C
All Other Garment Sizing
XS= dress size UK 6-8/ USA 2-4/ France 34-36/ Italy 38-40/ Australia 6-8
S= dress size UK 8-10/ USA 4-6/ France 36-38/ Italy 40-42/ Australia 8-10
M= dress size UK 10-12/ USA 6-8/ France 38-40/ Italy 42-44/ Australia 10-12
L= dress size UK 12-14/ USA 8-10/ France 40-42/ Italy 44-46/ Australia 12-14
XL= dress size UK 14-16/ USA 10-12/ France 42-44/ Italy 46-48/ Australia 14-16
Love Baby Grand and other names and or logos owned by us contained in this Website are trademarks and or registered trademarks of Love Baby Grand. You acknowledge and agree that the material and content contained within the Website (www.lovebabygrand.bigcartel.com) is made available for your personal non-commercial use only and that you may download such material and content onto only one computer hard drive for such purpose. Any other use of the material and content of the Website is strictly prohibited, except as expressly authorised by us or relevant third parties in writing.